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Terms & Conditions

• PLEASE ADVISE US IF GOODS ARE NOT SUITABLE WITHIN 24 HOURS OF RECEIPT. ALL GOODS MUST BE RETURNED WITHIN 7 DAYS FOR AN EXCHANGE OR REFUND IF YOU ARE NOT ENTIRELY SATISFIED. WE DO ASK THAT WHEN YOU RETURN THE GOODS THEY MUST BE UNWORN WITH ALL TAGS AND STICKERS STILL ON. NO REFUND ON SALE ITEMS.
• AS WE USE PAYPAL WE DO NOT HOLD ANY CREDIT CARD INFORMATION AND YOUR MONEY IS 100% SAFE. WE DO ALSO ACCEPT CHEQUES WHICH CAN BE POSTED TO HENRIETTAS, 6 GLANDYFI TERRACE, ABERDOVEY, GWYNEDD, LL35 0EB.
• EVERYTHING ON THE SITE IS IN STOCK AND ANYTHING THAT YOU MAY REQUIRE FROM ANY OF THE LABELS CAN BE FORWARD ORDERED FOR YOU.
• POSTAGE AND PACKAGING IS £3.00 WITHIN UK, £4.50 TO EUROPE AND £7.00 TO THE REST OF THE WORLD.
• YOU MAY REQUEST SPECIAL DELIVERY WHICH IS AN EXTRA £7.00. THIS IS GUARANTEED TO REACH YOU THE NEXT DAY BUT YOU WILL NEED TO SIGN FOR IT BETWEEN 9A.M AND 1P.M.
• ALL GOODS ARE DISPATCHED WITHIN 24HRS MONDAY TO FRIDAY. DELIVERY SHOULD BE MADE WITHIN 3 WORKING DAYS IN THE UK, 3-5 WORKING DAYS TO EUROPE AND 5-10 DAYS TO THE REST OF THE WORLD.
• ALL GOODS INCLUDE 17.5% VAT
• WE DO NOT DISCLOSE ANY BUYERS INFORMATION TO ANY THIRD PARTY APART FROM DELIVERY PURPOSES
• DO NOT HESITATE TO CONTACT US IF THERE IS ANYTHING YOU REQUIRE OR IF YOU HAVE A COMPLAINT. PLEASE CALL 01654 767918 BETWEEN THE HOURS OF 10A.M AND 5P.M.